Quality Management Policy of Víntegris
The Organization wants to ensure the achievement of the company’s objectives through full adherence, by all employees, to the principles identified in the Quality Management System, to the requirements of the UNE EN ISO 9001 standards and to the legislative, normative and regulatory requirements.
The Management establishes this Quality Management Policy inspired by the following principles and commitments:
- Identify the real needs of the Client by proposing products and services that serve to satisfy the needs of the client, promoting the degree of reliability of the service offered in terms of Quality, Information Security and Business Continuity;
- Propose the most appropriate solutions to improve the performance of products and services and keep them constantly updated, so that the operation of the Management System guarantees full satisfaction and compliance with the Quality Management requirements demanded by the reference standard and by the laws in force and binding in general;
- Support and assist the customer so that the requirements of the product, both specific and binding, are respected and satisfy the end-user;
- Ensure the availability of services and the fully satisfactory resolution of possible incidents that may threaten the service in terms of quality, business continuity and information security;
- Guarantee absolute rigour in the identification of possible threats and vulnerabilities that may affect the quality of the service, carrying out continuous surveillance through internal audits and performance reviews;
- Implement systematic management of risks and opportunities;
- Promote compliance with company procedures, instructions, policies, and directives in order to ensure the full performance of the management system and compliance with rules, laws, regulations and directives, as well as contractual obligations related to the provision of services;
- Provide a high-quality standard with added value;
- Seek awareness and ongoing training of all staff;
- Establish a review process and continuous improvement of processes and quality management;
- Achieve full customer satisfaction.
The management and employees of Víntegris, fully embracing the company’s philosophy, set as an additional objective the full manifestation of these principles to client companies and the community in general.