Service Field
Engineer

Service Field Engineer

Do you want to join an international team in a growing process? At Víntegris we do much more than digital signatures: we help businesses by contributing to the digital transformation and implementation of paperless technology in organizations.

For our Professional Services department we are looking for a Service Field Engineer.

What will your responsibilities be?

Reporting directly to the Service Manager, your main functions and tasks will be:

  • Working closely with the client and the team to understand business’ needs.
  • Execution of the technical tasks necessary for the provision of the service.
  • Communicating the work status’ and potential problems effectively, making proposals for improvement.
  • Provide good customer service by a direct interaction with clients, under their requirements.

What are we looking for?

  • Bachelor degree in computing or engineering. Other degrees will be considered according to the experience contributed.
  • Minimum 3 years of technical experience in the information technologies field (cybersecurity, digital identity, authentication, etc.)
  • Previous experience in providing services to final customers.
  • Knowledge and experience in: Network infrastructure protocols and application transport.
  • Knowledge in systems for network traffic filtering.
  • Experience in Ticketing Tools: Jira, Zendesk or others.
  • Experience in server environment with Linux distributions.
  • Proficient knowledge of one or more of the following systems: UNIX, ZSCaler, AD, LDAP, Netskope, OpenSSL or SQUID.
  • Catalan and English: Medium level.

What we offer?

  • Flexible retribution plan.
  • Remote working culture.
  • Very competitive remuneration that includes bonus programs.
  • Individual Professional Development Plan with a Personalized Training Roadmap.
  • Intensive day during summer months.

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