Customer
Support Engineer

Customer Support Engineer

Do you want to join an international team in a growing process? At Víntegris we do much more than digital signatures: we help businesses by contributing to the digital transformation and implementation of paperless technology in organizations.

For our Professional Services department we are looking for a Customer Support Engineer.

What will your responsibilities be?

Reporting directly to the Service Manager, your main functions and tasks will be:

  • Responsible for managing second and third level incidents reported by the client through official channels.
  • Acting as level 2 you will perform:
    • Incident diagnosis tasks.
    • Proposal for a solution to the client and its validation.
  • As level 3 you will develop:
    • Diagnosis of the incidence and identification of the code.
    • Scale the code to the development team.
  • Participate in regular team follow-up meetings.

What are we looking for?

  • IT engineering or related field. Other degrees such as CFGS will be considered based on the experience provided.
  • Knowledge in any of the following areas: systems, networks, databases and security.
  • Minimum 1 year experience in customer service.
  • Knowledge of C / C ++ and Java.
  • Flexibility to carry out 24×7 rotary support, with additional remuneration, in specific cases.
  • Valuable knowledge in: Spring Boot Framework, Docker, CMake, Git, Maven, Gradle, AWS, Zendesk, Jira or Mantis.

What we offer?

  • Flexible retribution plan.
  • Remote working culture.
  • Very competitive remuneration that includes bonus programs.
  • Individual Professional Development Plan with a Personalized Training Roadmap.
  • Intensive day during summer months.

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